Improving Accessible Public Transportation - March 10 - Audio Conference
2/18/2010

Free Audio Conference March 10

Using Mystery Rider Programs to Improve Accessible Public Transportation Service

On Wednesday, March 10, Easter Seals Project Action will host a free audio conference about how you can help improve your community's public transportation services through a "mystery rider" program. 

Promising Practices and Solutions in Accessible Transportation

What Gets Measured is What Gets Done

Using Mystery Rider Programs to Improve Accessible Service

Wednesday, March 10, 2010

2:00 pm to 3:00 pm EST

Steve Jaffe of Transit Access will explain creating a mystery rider program to monitor the quality of public transportation services, including:

• Why service quality & Americans with Disabilities Act (ADA) compliance monitoring are needed
• What kind of monitoring results will improve accessibility & quality
• Measuring the service quality outcomes you want
• Using technology to reduce cost, improve accuracy, & speed up the availability of data from service monitoring
• When to use volunteers or paid transit monitors
• How to recruit & train transit riders with disabilities to be transit monitors
• And much, much more!

Register for the Webinar here: http://2.gp/jef7 .  If clicking the link does not work, copy and paste the link into your browser's address bar.

For more information, contact  Penny Everline  at 800-659-6428 or peverline@easterseals.com .